CloudQ
The True-blue Digital Transformation Partners

In the face of the COVID-19 pandemic, businesses’ resiliency, flexibility, and agility have been put to the test. From an IT perspective, organizations today need a complete digital overhaul of systems and processes—or simply put, digital transformation— to address the ever-evolving client requirements by driving innovation, operational discipline, and team collaboration. However, leading such transformation initiatives toward success is a task easier said than done. It requires a change in behavior of all members, a transformation vision, and the right mindset. This is where several businesses fall short. For their transformation initiative, they solely focus on the technological aspect. Undoubtedly, technology is at the heart of every digital transformation journey, but a business cannot afford to ignore the human element involved in the process. They need to assure everyone is accustomed to the new processes and align employees well with the changing landscape. Enter CloudQ.

Founded in 2013, CloudQ is an innovative, growing software services company that provides quality technology products and services. Its top IT expertise and technical assistance provide companies with the capability to solve business challenges using technology. From strategy to execution, CloudQ helps clients transform their business processes to stay competitive. CloudQ’s services include CRM Salesforce, Robotics, ERP, consulting, onsite and offshore development, application development, project maintenance, management and support, enterprise integration, and staffing. Such a comprehensive set of services has enabled CloudQ to spread their wings across multiple regions, including Alpharetta, GA, and India. In an interview with CIO Applications, CloudQ’s COO, Mike Goggin, explains how CloudQ partners with clients and brings industry experts to develop strategies and solutions that are best for the clients’ businesses.

Please tell our readers about CloudQ.

CloudQ specializes in IT solutions and solves problems business owners face by examining issues and suggesting implementation of technology solutions to bring them products that make everything run a little more smoothly.

What differentiates us in the industry is our ability to operate as a nimble organization and provide hands-on services. In fact, our owner, and all our C-level executives, maintain a direct connection with clients so there is no waiting for the right person to resolve an issue; they can make a direct call whenever a need arises. This enables us to maintain long-standing relationships with clients and become their trusted partners.

How has the pandemic driven businesses into a bout of turmoil, and how did your company address those?

The pandemic has impelled many businesses to accelerate their digital transformation plans. So many customers came to us for consulting on strategy for digital transformation and understanding what would fit best for their environment. Business environments are changing so rapidly at this point, organizations want to make sure they build the right processes and have technology they can utilize for several years. That’s why, in the span of one year, our business and number of clients grew exponentially. To meet growing client demands, we had to do three times more hiring. We also employed many new remote workers. It really does not matter to us where a person lives; we have the capability, and the technical expertise, to allow them to work efficiently from any corner of the globe. Customer preferences are also undergoing a rapid shift. They no longer want onpremises databases; they want to shift to cloud services. Our clients often lack the technical expertise and the inhouse teams to handle the complexities and applications during that type of transition. We, as Cloud experts, have the capability to make their journey smooth, cost-effective, and as frictionless as possible.

Currently, we are hyper focused on serving our existing enterprise clients and helping them address their diverse technology needs.

What is the methodology that you follow while serving clients?

While engaging with clients, we undertake a proactive approach. Our team makes sure we are getting feedback from all stakeholders on the client side. Also, we work closely with businesses’ internal teams to understand exactly how they have evolved over the years and what knowledge they have regarding Cloud technologies. It’s not a standard, cookiecutter approach; it’s about understanding clients’ businesses, knowing their budget constraints, and respecting timeframe expectations to customize solutions accordingly.

Could you share a customer success story with us?

A large, tier-one Communications company needed support with security for their Cloud transformation. They wanted to build the right strategies to resist cyberattacks and be prepared for the future. For them, we provided professionals with years of experience in that area and constructed solutions that could address those needs. As a result, the client has a resilient cyber security plan today.

What does the future hold for CloudQ?

The roadmap for CloudQ is to add more cloud-based technologies and to increase service offerings. CloudQ expanded into cybersecurity this year, and the company sees this as a critical domain in the future because cyber-attacks, resulting in massive amounts of data being compromised and/or outages of critical infrastructure, are becoming more prevalent.